This Shipping and Delivery Policy (“Policy”) outlines the procedures and terms pertaining to the delivery of services and products offered by Homies Roam LLP (“Company,” “we,” “us,” or “our”) through the platform/website (“Platform”). Given the primary nature of our services, which are digital and experiential, physical shipping and delivery are generally limited. This Policy is an integral part of our Terms and Conditions governing the Platform use and our Privacy Policy and by accessing or using our platform and services, you (“User,” “you,” or “your”) explicitly agree to be bound by its provisions.
ARTICLE 1: GENERAL DELIVERY PRINCIPLES
Section 1.1. Nature of Services:1.1.1. The Company primarily provides digital content, online services and access to virtual or physical events. As such, traditional physical “shipping” in the context of tangible goods is largely inapplicable to the majority of our offerings.
1.1.2. “Delivery” within the scope of this Policy refers to the provision of access to digital content, confirmation of event participation or in limited cases, the dispatch of physical materials.
Section 1.2. Availability of Services: 1.2.1. All services and digital products are made available to the user upon successful completion of payment and/or registration, subject to the specific terms applicable to each service.
ARTICLE 2: DELIVERY OF DIGITAL PRODUCTS (SELF-HELP RESOURCES/WORKBOOKS)
Section 2.1. Electronic Delivery: 2.1.1. Self-Help Workbooks, Cues and Prompts Sheets, downloadable templates and other digital Self-Help Resources (“Digital Products”) are delivered electronically.
2.1.2. Upon successful purchase or registration, access to Digital Products will typically be provided instantly through: 2.1.2.1. Direct download links made available on the Platform.
2.1.2.2. Email containing download links or access credentials.
2.1.2.3. Direct access within the User’s account on the Platform.
Section 2.2. Access and Technical Requirements: 2.2.1. Users are solely responsible for ensuring they have the necessary hardware, software and internet connectivity to access and utilize digital products.
2.2.2. In the event of technical issues preventing access to purchased digital products, users must contact the company’s support team at resolveissues@earmeout.in for assistance. The Company will make reasonable efforts to resolve such access issues.
Section 2.3. No Physical Shipment for Digital Products: 2.3.1. Unless explicitly stated otherwise on the product description page, digital products will not be shipped physically.
ARTICLE 3: DELIVERY OF EVENT SERVICES
Section 3.1. Access to Online Events: 3.1.1. For online therapeutic events that include webinars and/or virtual workshops, “delivery” constitutes providing the user with access to the virtual event platform.
3.1.2. Access details that include links, login credentials and specific instructions, will be delivered to the user’s registered email address in advance of the event. Users are responsible for ensuring their email address is accurate and for checking their spam/junk folders.
Section 3.2. Access to On-Site Events: 3.2.1. For on-site therapeutic events, “delivery” constitutes confirming the user’s registration and eligibility to attend the physical event at the designated Venue.
3.2.2. Confirmation of registration, e-tickets and any necessary pre-event information will be delivered to the user’s registered email address. Physical check-in procedures will be managed at the Venue.
Section 3.3. Event-Specific Timelines: 3.3.1. The timing of delivery of event access details will be specified in the event’s registration confirmation or promotional materials. Users should ensure they receive these details well in advance of the event.
ARTICLE 4: DELIVERY OF PHYSICAL PRODUCTS (IF APPLICABLE)
Section 4.1. Limited Physical Offerings: 4.1.1. The platform provides digital and experiential services. Physical products such as printed self-help workbooks or merchandise are offered only in limited circumstances.
Section 4.2. Shipping Details for Physical Products: 4.2.1. If a physical product is purchased, shipping methods, estimated delivery times and associated costs will be specified at the time of purchase and/or in the invoice.
4.2.2. Shipping costs, in case of any, will be clearly itemized before the final payment is processed.
Section 4.3. Geographical Limitations: 4.3.1. Physical product shipping may be limited to specific geographical regions within India.
Section 4.4. Risk of Loss: 4.4.1. The risk of loss and title for physical items purchased from the company passes to you upon our delivery to the carrier.
ARTICLE 5: DELAY OR FAILURE OF DELIVERY
Section 5.1. Digital Product Access Issues: 5.1.1. In the event of a failure to receive access to digital products within a reasonable timeframe after successful payment, users must contact the Company’s support team at resolveissues@earmeout.in.The Company will investigate and re-issue access as appropriate.
Section 5.2. Event Access Issues: 5.2.1. For issues related to accessing online events that have an incorrect link sent or login problems either online or at the Venue, users must contact the Company’s designated Gatekeeper as per the contact information mentioned in the main Terms and Conditions, for prompt assistance.
5.2.2. The Company is not responsible for User’s inability to attend an online event due to their own technical issues that could include unstable internet connection, incompatible device or failure to follow provided instructions.
Section 5.3. Force Majeure: 5.3.1. The Company shall not be liable for any delay or failure in delivery of services or products if such delay or failure arises from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.
ARTICLE 6: CANCELLATION AND REFUND POLICY REFERENCE
Section 6.1. General Refund Principle: 6.1.1. All fees paid for services are non-refundable unless expressly stated otherwise in our comprehensive Cancellation and Refund Policy.
Section 6.2. Therapy Session Cancellations: 6.2.1. As per the Cancellation and Refund Policy, users must provide a minimum of forty-eight (48) hours’ advance notice for therapy session cancellations/rescheduling to be eligible for consideration.
6.2.2. Cancellations with less than twenty-four (24) hours’ notice or late arrivals leading to shortened sessions, will result in the user being responsible for the full scheduled session fee with no refund.
Section 6.3. Event Cancellations by Company: 6.3.1. The Company reserves the right to cancel or modify any event at any time, for any reason, at any Venue.
6.3.2. Fees paid for attendance at an event may be subject to a refund policy ONLY if the event is cancelled by the Company due to unforeseen circumstances. Specific refund eligibility for events will be governed by the Cancellation and Refund Policy.
ARTICLE 7: GOVERNING LAW AND DISPUTE RESOLUTION
Section 7.1. Applicable Law: This Policy shall be governed by and construed in accordance with the laws of India, specifically as applicable in Pune located in the state of Maharashtra.
Section 7.2. Dispute Resolution: Any disputes arising from or relating to this Shipping and Delivery Policy shall be resolved in accordance with the governing Law and dispute Resolution provisions outlined in the Terms and Conditions governing the Platform use.
ARTICLE 8: CONTACT INFORMATION
Section 8.1. Support Contact: For any questions, concerns or issues related to shipping and delivery, please contact our support team at reach@earmeout.in or refer to the general Contact Information in the main Terms and Conditions.
IN WITNESS WHEREOF, your continued use of the Platform and its services signifies your full and unequivocal acceptance of this Shipping and Delivery Policy.