This Cancellation and Refund Policy governs the terms under which cancellations, rescheduling, and refunds are processed for services offered by Homies Roam LLP (“Company” “we” “us” or “our”) through Ear me out, the platform/website (“Platform”). This Policy is an integral part of the Terms and Conditions and Privacy Policy, governing the use of the Platform, Ear me out and by accessing or using our Platform and services, you (“User” “you” or “your”) explicitly agree to be bound by its provisions.
ARTICLE 1: GENERAL PRINCIPLES OF REFUNDS
Section 1.1. Non-Refundable Nature of Fees: 1.1.1. Unless expressly stated otherwise within this Policy or in specific service agreements, all fees paid for services on the Platform are strictly non-refundable.
1.1.2. The Company reserves the right to determine eligibility for refunds based on the specific circumstances and the terms outlined herein.
ARTICLE 2: THERAPY SESSION CANCELLATIONS AND RESCHEDULING
Section 2.1. Session Duration and Punctuality: 2.1.1. All therapy sessions are scheduled in advance for a predetermined duration.
2.1.2. Late arrival by the User for a scheduled session may, at the sole discretion of the mental health professional, result in a shortened session.
2.1.3. Notwithstanding any reduction in session duration due to late arrival, the user shall remain fully responsible for the entire scheduled session fee.
Section 2.2. User-Initiated Cancellations and Rescheduling: 2.2.1. Minimum Notice Period: The user is required to provide a minimum of forty-eight (48) hours’ advance notice for any cancellation or request to reschedule a therapy session, not exceeding the limit of doing so over (2) instances across a span of 3 months.
2.2.2. Late Cancellations/No-Shows: Cancellations made with less than twenty-four (24) hours’ notice prior to the scheduled session time will not be eligible for any refund or credit. In such instances, the user shall be responsible for the full scheduled session fee.
2.2.3. Rescheduling Protocol (within 48-hour window): 2.2.3.1. To formally cancel or reschedule a session that falls within the forty-eight (48) hours’ advance notice timeframe, the user may directly do so over the Platform, not exceeding the limit of doing so over (2) instances across a span of 3 months.
2.2.3.2. The user is also required to keep the mental health professional informed of any such rescheduling.
2.2.3.3. This self-service rescheduling option is limited to a maximum of two (2) instances across 3 months.
2.2.3.4. For any rescheduling requests exceeding this limit, or for direct assistance, the user must contact the designated Company representative (the “Gatekeeper”) directly, utilizing the contact information prominently displayed on the top left corner of the website, preferably via telephone, for prompt action.
ARTICLE 3: EVENT CANCELLATIONS AND REFUNDS
Section 3.1. Company’s Right to Modify/Cancel Events: 3.1.1. The Company reserves the unequivocal right to cancel, postpone, reschedule or modify any event, at any time, for any reason and at any designated Venue.
3.1.2. Such modifications or cancellations may occur due to, but are not limited to, insufficient enrollment, unforeseen circumstances, force majeure events or changes in operational requirements.
Section 3.2. Refund Eligibility for Events: 3.2.1. Fees paid for attendance at an event may be subject to a refund policy only in the case of an event being cancelled by the Company due to unforeseen circumstances.
3.2.2. In such specific instances of Company-initiated cancellation due to unforeseen circumstances, the Company’s liability shall be limited to the refund of the fees paid by the user for that specific event.
3.2.3. No refunds will be provided for user-initiated cancellations of event registrations, unless otherwise explicitly stated in the specific event’s terms and conditions at the time of booking.
3.2.4. Refunds, if applicable, will be processed within a reasonable timeframe and should be settled between (2) to (7) days or earlier, from the initiated date of the payment being processed, using the original payment method or through an alternative mode of payment. In case of any issues or quick resolutions with regards to refund eligibility and settlement, kindly write to payments@earmeout.in
ARTICLE 4: EXCEPTIONS AND DISPUTE RESOLUTION
Section 4.1. Exceptions: The Company, in its sole discretion, may consider exceptions to this Policy in cases of extreme hardship or extenuating circumstances, provided that verifiable documentation is submitted by the user. Such exceptions are not guaranteed and will be reviewed on a case-by-case basis.
Section 4.2. Dispute Resolution: Any disputes arising from or relating to this Cancellation and Refund Policy shall be resolved in accordance with the applicable governing laws and dispute resolution provisions outlined in the Terms and Conditions governing the use of the platform, Ear me out.
ARTICLE 5: CONTACT INFORMATION
Section 5.1. Gatekeeper Contact: For formal cancellations or rescheduling of therapy sessions as per Section 2.2.3.4 or for any queries regarding this Policy, please contact the designated Company representative (Gatekeeper) using the contact information prominently displayed on the top left corner of the website, preferably via telephone for prompt action.
Section 5.2. General Inquiries: For general inquiries regarding this Policy, you may also contact us via email at reach@earmeout.in or refer to the contact information in the main Terms and Conditions.
IN WITNESS WHEREOF, your continued use of Platform, Ear me out and its services signifies your full and unequivocal acceptance of this Cancellation and Refund Policy.